Helping SME customers of a large commercial bank with their unique lending needs
Created a strategic roadmap between the acquired firms, specialized incubated teams, and internal lending teams to identify digital journeys that met the bank's 2 million SME user needs. Read more here
Faster onboarding experience for customers of a large UK retail bank
Brought together an omni-channel account onboarding experience for retail customers of a large UK retail bank reducing the account opening and onbaoarding time from 7 days to 15 mins. Maintained their proud customer service ethos in the digital and branch journeys
Secure and faster UK Borders through better visibility of cargo intelligence at ports
Optimised an offline physical forms-based journey to a digital journey and integrated with the container scanning systems for Border Force officers responsible for scanning and approving incoming cargo. This helped the Border Force with better intelligence and improved the turnaround of containers through the ports.
Better Restaurant partner experience from a large food technology company
Developed a restaurant partner engagement strategy for the top UK delivery company to improve their customer service and restaurant partner account relationships. This helped the company to plan the launch of their partner education and training, redesigned marketing campaign and a new set of features for the digital applications used by restaurant partners.